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Send us a message
Tell us what you need and include the page address if your question is about something you read here. It helps us answer properly first time.
info@ilovelondon.comEnquiries
What we can help with
Everything reaches the same inbox. Choosing the right subject line just gets it to the right person faster.
Advertising & partnerships
Attractions, tour operators, hotels, restaurants and London brands — tell us about your business, what you have in mind and your timings.
Email about advertisingPress & media
Journalists and broadcasters are welcome to get in touch for comment on London travel, visitor trends or the cost of a city break.
Email the press deskCorrections & updates
Spotted a price, opening time or transport detail that has changed? Send the page address and what needs fixing and we will update it.
Report a correctionSave yourself a wait
Two things we cannot do
These are the questions we are asked most, and in both cases someone else can help you faster than we can.
We cannot change your booking
Tours, tickets and hotel stays are booked with our partners, not with us, so we have no access to your reservation.
- Your confirmation email holds the booking reference
- Amendments, cancellations and refunds go through the operator
- GetYourGuide handles tours and attraction tickets
- Theatre bookings are handled by Theatre Tickets Direct
If you cannot find the confirmation, check your spam folder before contacting the operator.
We are not an official body
iLoveLondon.com is an independent guide with no connection to Transport for London or any official tourism organisation.
- Live Tube, bus and road updates come from Transport for London
- Opening times and entry rules are set by each venue
- Visa and entry questions go to the UK government
- In an emergency in the UK, call 999
Always check time-sensitive details directly with the venue or authority before you travel.
Good to know
Contact questions
Quick answers before you write to us.
How quickly will you reply?
We read every email and reply as quickly as we can, usually within a few working days. We are a small independent team, so replies can take a little longer over holidays and busy summer weeks.
Can you help with a booking I made through the site?
No — tours, tickets and hotel bookings are held by the partner you booked with, such as GetYourGuide or Theatre Tickets Direct. Only they can amend, cancel or refund a reservation, and their support details are in your confirmation email.
Can you answer questions about Tube times or travel disruption?
We are an independent guide and are not connected to Transport for London. For live travel information, check the Transport for London website, and check the venue's own website for opening times and entry rules on the day you visit.
How do I report something out of date?
Email info@ilovelondon.com with the page address and what needs changing. London prices, opening times and transport details move constantly, and corrections from readers genuinely help.
Do you accept advertising and partnership enquiries?
Yes. Email us with details of your business, what you have in mind and any timings, and we will let you know whether it is a good fit for our readers.
How do you handle the details I send you?
We use your email only to answer your message, we never sell it, and we do not add you to our newsletter unless you sign up yourself. Full details are in our Privacy Policy.
Planning a trip while you are here?
Our free guides cover getting around, where to stay, what costs nothing and when to visit — and you can book tours and tickets in a couple of taps.